Refund policy

Last updated: October 14, 2026

We want you to be happy with your order. If something isn't right, you can return eligible items within 30 days of delivery.

Eligible items

Unused, unwashed and in original condition
In the original packaging with all tags and parts

Items we cannot accept

Opened or used fly sprays, shampoos, conditioners and other liquids
Used fly masks, halters, leads, boots, hay bags or nets
Books that have been written in or damaged after delivery
Gift cards

How to start a return

Email hello@timbercreekstore.com with your order number and the item you would like to return. We will reply with return instructions and the return address. Our products ship from several supplier warehouses, so please do not send items back without contacting us first. Returns sent without authorization may not be accepted.

Return shipping

The customer is responsible for return shipping costs and for using a trackable shipping method, unless the item arrived damaged, defective or was not what you ordered.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including any shipping cost, at no charge to you.

Exchanges

Need a different size or color? Return the original item using the steps above and place a new order for the item you want.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping charges are not refundable except for damaged, defective or incorrect items. Your bank or card issuer may take additional time to post the refund.

Contact

Timber Creek, 215 Pine Cedar Cir, Brooks, GA 30205, United States Email: hello@timbercreekstore.com Phone: +1 844-842-7335